A Concept of Operations (ConOps) is the blueprint that translates strategy into day-to-day operations. For airports, it defines how facilities, systems, and people interact to deliver safe, efficient, and passenger-centric services.

At Avinia, we develop ConOps by engaging stakeholders, mapping end-to-end processes, and aligning operational requirements with infrastructure design. Our approach combines scenario analysis, simulation, and international best practices to ensure that terminal, airside, and landside functions work seamlessly together.

The result is a clear, actionable framework that guides decision-making, supports regulatory compliance, and ensures that new developments are operationally ready from day one.

Redesigning queues at check-in, security, and immigration—whether through automation, parallel processing, or segmentation of passenger groups—reduces waiting times and frees up space. Similarly, efficient allocation of staff and equipment ensures resources are deployed where they matter most during peak periods, while standardised ground handling processes can shorten aircraft turnaround times, unlocking more movements per hour.

Process design also focuses on removing redundant steps and introducing digital solutions, such as biometrics or self-service, that speed up repetitive tasks and enhance flexibility. By creating adaptable layouts—swing gates, modular counters, or scalable queuing zones—airports can respond to daily fluctuations in demand without compromising service quality.

The result is higher throughput per unit area, reduced delays, and better passenger experiences. By optimising operations through process design, airports can defer costly expansions, manage volatility more effectively, and position themselves for sustainable growth.

Passenger terminals are dynamic environments where efficiency, safety, and passenger experience intersect. Terminal simulation provides airports with a risk-free platform to analyze flows at check-in, security, immigration, baggage reclaim, and boarding—ensuring bottlenecks are identified and mitigated before they occur.

Using advanced tools such as AirTOP, our experts deliver insights into queue management, facility sizing, and process optimization. The result: smoother passenger journeys, improved resource allocation, and optimized investments aligned with actual demand.

Our comprehensive terminal simulation capabilities complement our CONOPS development services by providing data-driven insights and validation of operational concepts.